Refund policy
RETURN AND REFUND POLICY
14-day return policy
You may request a return within 14 days after receiving your order.
To start a return, please contact us at naserafrogh@westernedge.eu before sending the product back. Returns sent without first contacting us may not be accepted.
Return address:
Western Edge
Noorder Esweg 11
7921 CV Zuidwolde
The Netherlands
Return conditions
The product must be returned in the same condition in which it was received, with all original accessories, labels and packaging where reasonably possible. Customers may inspect the product as they would in a physical shop. If a product has been handled more than necessary to determine its nature, characteristics and functioning, the customer may be responsible for any resulting loss in value.
Please include the receipt, order confirmation or other proof of purchase.
Return shipping costs
For a regular return, such as a change of mind, the customer is responsible for arranging and paying the return shipping costs.
If the product is defective, damaged during delivery, or if you received the wrong product, Western Edge will provide return instructions and cover the reasonable return shipping costs.
We recommend using a tracked shipping service. Western Edge cannot be held responsible for a return shipment that is lost before it reaches us.
Damaged, defective or incorrect products
Please inspect your order after delivery. If your product is defective, damaged or incorrect, contact us as soon as possible at naserafrogh@westernedge.eu and include your order number and, where possible, photographs of the issue. We will assess the situation and provide an appropriate solution in accordance with your legal rights.
Exchanges
We do not offer direct exchanges. The quickest way to receive another product is to return the original product and place a new order after the return has been accepted.
European Union right of withdrawal
Customers in the European Union have the statutory right to withdraw from an online purchase within 14 days after receiving the product, without giving a reason.
After informing us that you are exercising your right of withdrawal, you must return the product within 14 days. The customer bears the direct cost of returning the product, unless the product is defective, damaged or incorrect.
This statutory right does not affect your other legal consumer rights.
Refunds
We will notify you when we have received and inspected your return.
Refunds will be made using the original payment method. When an entire order is returned under the statutory right of withdrawal, the original standard delivery costs will also be refunded. Additional costs for a more expensive delivery method chosen by the customer are not refundable. If only part of an order is returned, the original delivery costs are not refunded.
We will process the refund within 14 days after receiving your withdrawal notice. We may wait until we have received the returned product or until you provide evidence that it has been sent back, whichever occurs first.
Your bank or payment provider may require additional time to show the refund in your account.
Sale items
Sale and discounted products may also be returned under the same conditions described in this policy. This does not limit your statutory consumer rights.
Contact
For questions about returns or refunds, contact:
Western Edge
Email: naserafrogh@westernedge.eu
Telephone: +31 6 34232769
Noorder Esweg 11
7921 CV Zuidwolde
The Netherlands